Refund policy

🌊 BloxWave is committed to fair and transparent policies. Please read this carefully before making a purchase.

All purchases on BloxWave are for digital in-game items delivered directly to your Roblox account. Due to the instant and irreversible nature of digital goods, we operate a strict no-refund policy in most circumstances.

✅ When Refunds ARE Eligible

We will issue a full refund or replacement only in the following circumstances:

→We delivered the wrong item to your account
→Your order was never delivered and we cannot fulfil it
→A duplicate charge occurred on your payment method
→A technical error on our end prevented delivery

💡 In most cases we will offer a replacement of the correct item before processing a monetary refund.

❌ When Refunds Are NOT Eligible

We cannot offer refunds in the following situations:

→You changed your mind after the item was delivered
→You purchased the wrong item by mistake
→Your Roblox account was banned after delivery
→You provided an incorrect Roblox username
→The item was delivered correctly but you are no longer playing the game

⚠️ Please double-check your Roblox username and the item you are purchasing before completing checkout.

📋 How to Request a Refund

If you believe you are eligible for a refund, please contact us within 48 hours of your purchase:

→Contact us via live chat on our website
→Email us at support@bloxwave.gg
→Provide your order number, Roblox username and a description of the issue

We aim to resolve all disputes within 24–48 hours. Our team is available 24/7.